Refund policy

Returns & Refunds Policy

At Zephyrine Wear, your satisfaction is our highest priority. We understand that sometimes an item may not meet your expectations, and we provide a straightforward process to ensure peace of mind when shopping with us.

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products must be in their original condition, unworn, unwashed, and with all tags attached.
• Certain items, such as personalized garments or final sale products, are not eligible for return.

How to Return

1. Contact our customer support team to initiate a return.
2. Pack the items securely in the original packaging.
3. Include your receipt or proof of purchase.
4. Ship the package to the address provided by our support team.

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Refund Process

• Refunds will be issued to the original payment method once the return is received and inspected.
• Processing times may vary between 5-10 business days depending on the payment provider.
• Please note that shipping fees are non-refundable unless the return is due to a mistake from Zephyrine Wear.

Exchanges

If you wish to exchange an item for a different size or style, please contact our customer support team. Exchanges are subject to stock availability.

Our goal is to make your experience seamless, ensuring that every interaction with Zephyrine Wear reflects the elegance, quality, and reliability of our brand.